Shipping & Returns


Orange setting - We are currently hand delivering local orders for North Shore plus surrounding areas & shipping beyond primarily through NZ Post. Local orders will be same day delivery, Monday to Friday provided we get the order before 2pm cutoff. We apologise for any delays or inconvenience to shipping. We are continuing to try our absolute best to ensure we get your order to you as soon as possible.

Click & Collect

Pick-up from store available at orange, wait for the "awaiting pickup" email & your order will be ready in store. Collection hours are now, 10am-8pm Monday to Saturday

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.