Level 3 - We are currently hand delivering local orders (North Shore) same day & shipping beyond primarily through NZ Post, expected time currently 2-4 days. We apologise for any delays or inconvenience to shipping and local deliveries. We are continuing to try our absolute best to ensure we get your order to you as soon as possible. We greatly appreciate your business
Regarding payments: We don't capture funds until we have packed your items to be sure we can supply everything on the list. The system places a hold on the value on your card until we "capture" or "void" the transaction, after picking the items. Similar to what happens at the petrol pump on prepay.
If you're not receiving our emails when you place orders, try adding firstname.lastname@example.org to your email contacts - this should help avoid your spam filter.